Refund and Returns Policy

Due to the custom nature of PCB manufacturing and assembly services, our refund policy is designed to address quality issues while recognizing that each product is made to specific customer requirements.

When Refunds Apply

We provide full refunds or replacements for:

• Manufacturing defects – PCBs that don’t meet agreed specifications
• Assembly errors – Component placement mistakes or solder joint defects
• Quality issues – Products that fail our quality standards
• Shipping damage – Products damaged during transit
• Quantity errors – Incorrect quantities delivered

When Refunds Don’t Apply

Refunds are not available for:

• Customer design errors – Issues with customer-provided specifications or files
• Change of requirements – Customer no longer needs the products
• Compatibility issues – Products don’t work due to customer design problems
• Approved prototypes – Production based on customer-approved samples
• Normal wear – Damage from misuse or environmental factors

How to Request a Refund

1. Contact us within 30 days of delivery
2. Provide your order number and description of the issue
3. Include photos or documentation of the problem
4. We’ll investigate and respond within 48 hours
5. Approved refunds are processed within 5-7 business days

Order Cancellations

• Before production starts: Full refund minus design fees
• During production: Charges apply for work completed
• After production: Standard return policy applies

Quality Guarantee

International Orders

For international customers, we cover return shipping costs for defective products. Customers are responsible for any customs duties on returns or replacements.

This policy may be updated periodically. The version in effect at the time of your order will apply to that transaction.